Privacy Policy for freshprep

Effective Date: January 1, 2025

Introduction

At freshprep, we are committed to protecting the privacy of our customers while delivering fresh, regionally sourced, and seasonal meal kits. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit freshprep.digital or use our services.

1. Information We Collect

• Personal Information: name, email address, postal address, telephone number, and billing details.
• Order Details: meal kit selections, delivery preferences, and subscription details.
• Payment Information: data necessary to process orders, such as credit card numbers, processed by secure payment partners.
• Technical Information: IP address, browser type, operating system, and device identifiers.

2. Use of Your Information

We use your information to:

• Process and fulfill your meal kit orders.
• Provide customer support and respond to inquiries.
• Send you updates, promotions, and newsletters if you opt in.
• Improve our website, products, and services through analytics.

3. Cookies and Tracking Technologies

freshprep.digital uses cookies and similar technologies to enhance your experience. Cookies allow us to remember your preferences, understand site usage, and tailor content. You may manage or disable cookies via your browser settings, but some parts of the site may not function properly without them.

4. GDPR Compliance

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Access: request a copy of your personal data.
• Correction: update or correct any inaccurate information.
• Erasure: request deletion of your data in certain circumstances.
• Restriction: limit how we process your data.
• Portability: receive your data in a structured, commonly used format.
• Objection: object to processing based on legitimate interests or direct marketing.

To exercise these rights, please visit our contact page or write to our data protection officer at the address below.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

6. Third-Party Service Providers

We may provide information to trusted partners who assist with delivery, payment processing, analytics, and marketing. These parties are contractually obligated to protect your data and use it only for specified purposes.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

8. International Transfers

Your data may be transferred to and stored on servers located in Canada and other countries. We ensure appropriate safeguards are in place to protect your information.

9. Children’s Privacy

freshprep.digital is not intended for children under 16. We do not knowingly collect personal information from individuals under 16 without parental consent.

10. Policy Updates

We may revise this policy to reflect changes in our practices or legal requirements. The “Effective Date” at the top indicates when this policy was last updated.

11. Contact Information

100 Queen Street West
Toronto, ON M5H 2N2
Canada
Phone: +14161145018
Business ID: 172932002